These terms apply to all purchases made through tealandtwine.com. By placing an order, you agree to them. Please read them alongside our Privacy Policy.

‍Who we are

‍Teal & Twine, trading name of Lauren Brabbs Office 20650, 182-184 High Street North, East Ham, London, E6 2JA Email: teal.and.twine1@gmail.com

Our Products

We sell:

‍Physical goods — including embroidery kits, hand-embroidered clothing, laser-cut wooden items (e.g. needle minders)

Digital products — downloadable embroidery patterns

Workshops — in-person or online craft sessions with a fixed date/time

‍Product descriptions, images, and prices are as accurate as we can make them, but slight variations (especially in hand-embroidered and hand-finished items as well as colours due to monitor settings) are normal and part of the handmade nature of the product, not a fault.

‍Prices and payment

‍ All prices are listed in GBP. Payment is taken at checkout via Squarespace Payments. We do not store your card details.

‍Delivery

‍ We aim to dispatch physical orders within 5 working days of purchase, or as stated on the specific product page for made-to-order items

  • Delivery costs and estimated timeframes are shown at checkout

  • Risk in goods passes to you once they're delivered to the address you provided

  • If your order is lost or arrives damaged, contact us at teal.and.twine1@gmail.com and we'll sort a replacement or refund

‍Your right to cancel (physical, non-personalised goods)

‍Under the Consumer Contracts Regulations 2013, for standard (non-personalised) physical goods, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email us at teal.and.twine1@gmail.com. You then have a further 14 days to return the item.‍ ‍

  • The item should be returned in its original, unused condition where possible

  • You are responsible for return postage costs unless the item is faulty

  • We will refund you within 14 days of receiving the returned item, using your original payment method

‍Personalised and made-to-order items

‍Custom or personalised items (e.g. made-to-order needle minders, bespoke embroidery, personalised kits) are exempt from the standard 14-day cancellation right, as permitted under the Consumer Contracts Regulations, because they are made specifically for you. We'll always make this clear on the relevant product page before you buy. This does not affect your rights if the item arrives faulty or not as described.

‍Digital products (patterns)

‍Digital downloads are exempt from the standard cancellation right once you begin downloading the file, but only because you'll be asked to confirm this at checkout before completing your purchase. Before you download, you have the right to cancel; once downloaded, the sale is final unless the file is faulty or doesn't match its description.

‍ If you have a technical issue accessing or downloading a pattern, contact us and we'll help resolve it.

‍Workshops

  • Workshop places are confirmed on payment

  • Cancellations by you: full refund if cancelled more than 7 days before the workshop; 50% refund within 7 days; no refund within 48 hours. If I am able to fill your place on the workshop then I may be able to refund the full cost or transfer your booking to an alternative date, however this is not something that I am able to guarantee. You are able to transfer your place if you are unable to make a booked workshop - please email teal.and.twine1@gmail.com to transfer your place.

  • Cancellations by us: if we need to cancel or reschedule a workshop (e.g. low numbers, illness), you'll be offered a full refund or an alternative date

‍Faulty or misdescribed items

‍Your statutory rights under the Consumer Rights Act 2015 are not affected by anything in these terms. If an item is faulty, not as described, or not fit for purpose:‍

  • Within 30 days: you're entitled to a full refund

  • After 30 days (up to 6 months): you're entitled to a repair or replacement in the first instance

‍ Contact us at teal.and.twine1@gmail.com with your order number and a description (and photo, where possible) of the issue.

‍Intellectual property

All patterns, designs, images, and written content on this site are the intellectual property of Teal & Twine. Digital patterns are licensed for personal, non-commercial use only unless otherwise stated — you may not resell, redistribute, edit or claim patterns as your own design.

‍Limitation of liability

‍We are not liable for indirect or consequential losses arising from use of our products. Nothing in these terms limits our liability where it would be unlawful to do so.

‍Governing law

‍These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

‍Questions about these terms? Email teal.and.twine1@gmail.com.